One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. Genius Ergo Laser Drivers Download. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. News Blog Facebook Twitter Newsletter. Is there anything I can do?

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Feedback Moyse appreciate your feedback for your Genius product user experience Support geniusnet. The mouse sensor data read performance will be impacted. My laptop cannot detect the product and the cursor is not moving in Windows 7, why?

Maintaining updated Genius Ergo Laser software prevents crashes and maximizes hardware and system performance. Genius DeathTaker Mouse Genius.

Try to change the battery first. However, it cannot be turned on anymore. You can log in into your Amazon account and generate a Amazon return label.

Unfortunately, we do not provide technical manuals to end users, you can contact lsaer support for assistance. Check if your device is a plug-n-play device or not. I bought a Genius product seven days ago. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.


Only if the model has a special function or Macro key setting is when you need to install the driver. We have some problems with your product.

S so that means no driver is required always check that package contents. The mouse is not detected.

Genius Ergo Laser review – Engadget

The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. If yes, move the AP router farther genjus from receiver, and also ,ouse the mouse closer to receiver. This website is using cookies. To achieve a Gold competency level, Solvusoft goes through extensive independent analysis that looks for, amongst other qualities, a high level of software expertise, a successful customer service track record, and top-tier customer value.

Mouse will stop working when moving or the cursor jumps randomly for no reason. Geniux if your laptop recognizes the mouse or not in the Device Manager.

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Windows XP, Vista, 7, 8, 10 Downloads: If you are inexperienced with updating Genius device drivers manually, we highly recommend downloading the Genius Ergo Laser Driver Utility. The supported OS is always shown on the package. Sometimes gnius I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? What can I do? But if your mouse is a wire mouse, the mouse is broken. Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development.


Genius Ergo 725 Laser

Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. The double click is a mpuse switch problem if you did not use any other firmware to update it.

If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Genous need a service manual to check for potential problems, so can repair it ourselves.

Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software.