I need a file and can’t even find the software provided for recovery right now. Click on security option and make sure that all the permissions for the drive are active with the exception of special permissions. CNET may get a commission from these offers. Overall this is an excellent purchase, it works just as it is stated on the box, the software is great and the daily backups have worked perfectly for me. Firstly, it has a voluminous GB storage space and, while it’s no lightweight, the shell is neatly styled with some design flourishes and real body strength. Dragging and dropping files to the drive has been a breeze too, both in ease of use and speed terms.

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I have the same problem.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US. That’s enough space for everything from 21 hours retrodpective video to a quarter million photos to an amazing 5, hours of MP3 audio.

Discussion threads can be closed at any time at our discretion. When I try to import my files back to my computer, it says they are locked and I don’t have access. More Print this page Share this page.

My Maxtor one touch II cant be found!!!!!!! help me please!!!!!! – TechRepublic

This conversation is currently closed to retrkspective comments. Also look at the advanced security settings and make sure that you have full control permissions.


Right-mouse click on the icon for the Maxtor. I can’t get it to unlock and I need some files.

Maxtor One Touch 11 external hard drive.

All submitted content is subject to our Terms Of Use. Please try right clicking on this icon capital M retrodpective, which should bring up a window with Maxtor Manager at the top. Single click on your hard drive then go to the file menu and select get info and see under sharing and permissions who the owner is it may be a case that the owner is unknown.

Both mzxtor can work with recent Windows releases as well as Macintosh OS 9.

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Please refer to Seagate Knowledge Base Article for system requirement information. My coputer says the hardware was installed succesfully bt i cant see the drive in my computer.

In addition to the drive, the box includes an AC adapter, a Youch with installation and backup software, a setup booklet, a stand, and cables for both interfaces. Your answer needs to include more details to help people. Click “Add” to insert your video. Maxtor OneTouch II series Maxtor’s OneTouch II external hard drive picks up where the original OneTouch leaves off, offering larger capacities, higher performance, and added security to protect your most precious digital secrets.


If there are any updates, reetrospective their directions. SSD Boost your performance.

Have you had a look in Disk Management to confirm the drive does not appear there sounds like so far you’ve only looked in My Computer for it If you don’t see it there either, something has gone wrong hardware-wise. I had the same problem. Answer questions, earn points and help others Answer questions.

Don’t show this again. Step 5 Follow the onscreen prompts to complete the installation. There’s a stand you can use to position the drive vertically, so it takes up less desk space.

Did this drive have the locking software in use and did your friend perhaps lock the drive? Exos Achieve greater capacity. Randy Rosenberger Mar 31, Please ensure that your system meets the minimum system requirements before upgrading to Dantz Retrospect Express HD. Try it and like I said it worked for me. We’ve changed, we promise. Installation is quick and easy, and even includes an option to back up all local drives immediately as part of the process.